Virtual help desk increases profits for the MSP businesses

Virtual help desk increases profits for the MSP

Virtual help desk is turning out to be very cost efficient and beneficial method for the MSP to generate more profits and increasing the productivity by hiring the certified technical support engineers to cover different shifts. Outsourcing the support helps the MSP to hire experienced technicians and also eliminate the issues involved with the management of the technicians as the various department level duties like hr, accounts and administration is handled by the company that provides the outsourcing support. The outsourcing of the help desk also eliminate the risk of downtime if the technician is not available as the backup engineer is assigned to provide the coverage.

MSPAssist (subsidiary of Technospecs Technologies) is a leader in providing the help desk solutions for the MSP and it provides a complete outsourcing support for IT help desk requirements of the MSP businesses. Our technicians are certified, experienced in working with the MSP businesses and have good customer service skills. MSPAssist technicians are supervised by the team of dedicated supervisors who take responsibility of managing the technicians and address any concerns raised by the clients. MSPAssist provides an excellent IT infrastructure for providing top class help desk at much competitive prices. Our IT infrastructure consists of high speed internet, power backup, latest computers with dual screens, dedicated VOIP hardware phone and noise free space for providing the support for our clients. 

MSPAssist has Microsoft silver partnership that allows our technicians to learn the new technologies and remain updated with the new products as and when are launched. The technicians are enrolled under various programs by the HR to update their skills and be able to provide excellent IT support for the clients. MSPAssist specializes in providing the following type of IT help desk support for the MSP businesses:

- L1 - L3 support for Microsoft based networks

- Backup administration

- Firewall administration

- Cloud computing products support like Office365, Microsoft Azure and Amazon EC2

- Security products support like anti-virus, anti-spam and anti-malware

- Email and chat based support 

- VMware, Citrix xenserver  and Microsoft hyper-v support

 MSPAssist provides 24 hours support and coverage during the weekdays and on-demand availability for the weekends.