Sales support for MSP (managed services providers)

Reliable sales support for MSP businesses

MSPAssist offers a reliable and promising sales support for the MSP businesses. Sales has been a crucial parameter for any business and when it comes to running a IT managed services sales has a broader and vital role for the business success. MSPAssist offers a perfect sales solution for the MSP where the sales agents take full responsibility to make and attend the calls and participate effectively in running cold calling campaign and any business promotion activity over the phone. The sales agents would make a soft call to the bright prospect and walk him/her through the services that the MSP offers and the benefits that the prospect would reap from those services. The opportunity if requires the onsite appointment fix-up then the sales agent from MSPAssist would let the MSP know about it and finalize the appointment.

MSPAssist also offers various other ways that would help the MSP business in getting more potential customers added to their account and have more visitors hitting the website and other media shared by the MSP on the internet. Those other activities typically involved the following:

a. Social media coverage and regular update

b. Email newsletter campaign for the potential customers

c. Google Adword campaigning

d. Adding the blogs for generating the online traffic and hence increasing the ranking on search engines

An typical example of how the outsourcing of the sales to MSPAssist would benefit the MSP businesses is that our sales agents assigned to an MSP in US has delivered huge success by increasing the clientele of the MSP by 100% in a span of one year.

What typically requires from the MSP for the MSPAssist to make this engagement successful is getting the quality data if the MSP has it already and making sure that the opportunity that has been generated by calling should be considered seriously and should be made necessary followups with.

Virtual help desk increases profits for the MSP businesses

Virtual help desk increases profits for the MSP

Virtual help desk is turning out to be very cost efficient and beneficial method for the MSP to generate more profits and increasing the productivity by hiring the certified technical support engineers to cover different shifts. Outsourcing the support helps the MSP to hire experienced technicians and also eliminate the issues involved with the management of the technicians as the various department level duties like hr, accounts and administration is handled by the company that provides the outsourcing support. The outsourcing of the help desk also eliminate the risk of downtime if the technician is not available as the backup engineer is assigned to provide the coverage.

MSPAssist (subsidiary of Technospecs Technologies) is a leader in providing the help desk solutions for the MSP and it provides a complete outsourcing support for IT help desk requirements of the MSP businesses. Our technicians are certified, experienced in working with the MSP businesses and have good customer service skills. MSPAssist technicians are supervised by the team of dedicated supervisors who take responsibility of managing the technicians and address any concerns raised by the clients. MSPAssist provides an excellent IT infrastructure for providing top class help desk at much competitive prices. Our IT infrastructure consists of high speed internet, power backup, latest computers with dual screens, dedicated VOIP hardware phone and noise free space for providing the support for our clients. 

MSPAssist has Microsoft silver partnership that allows our technicians to learn the new technologies and remain updated with the new products as and when are launched. The technicians are enrolled under various programs by the HR to update their skills and be able to provide excellent IT support for the clients. MSPAssist specializes in providing the following type of IT help desk support for the MSP businesses:

- L1 - L3 support for Microsoft based networks

- Backup administration

- Firewall administration

- Cloud computing products support like Office365, Microsoft Azure and Amazon EC2

- Security products support like anti-virus, anti-spam and anti-malware

- Email and chat based support 

- VMware, Citrix xenserver  and Microsoft hyper-v support

 MSPAssist provides 24 hours support and coverage during the weekdays and on-demand availability for the weekends. 

Labtech Consulting from MSPAssist

MSPAssist provides excellent consulting and support for the RMM tools like Kaseya and Labtech for the MSP businesses. MSPAssist has vast experience working on the Labtech and Kaseya for the small to mid-sized MSP businesses and helping them utilize the RMM tools they own to generate more profit and customer satisfaction. MSPAssist specializes into to the following parameters of RMM management:

- Applying the proactive monitoring
- Setting up the patch management using RMM tools
- Integrating the PSA applications and third party tools like CDyne, CCleaner and Ninite
- Advanced scripting using RMM tools for automating the tasks
- Developing and setting up the plugins to RMM tools
- Streamlining the alerts and tickets
- Keeping the RMM tool updated and applying the latest hot-fixes and patches
- Setting up the management and technical reports
- Asset inventory and management
- License compliance and application inventory

MSPAssist has team of certified RMM administrators who have worked with the various MSP and have necessary skills for managing the RMM products. Our past experience has helped us learn how to setup the RMM tools as per the business requirements and how to optimize it to make it a vital business component. There are several practices that MSPAssist would recommend to the MSP businesses for getting the benefits of the RMM tools and to avoid the bottlenecks caused due to excessive alerts and tickets being generated. It has been proved that the RMM products are capable of setting up a robust managed services model if those are setup correctly and this is where our experience helps us. 

NOC Support from MSPAssist

MSPAssist (A subsidiary of Technospecs Technologies Pvt Ltd) is an excellent choice for the MSP businesses to outsource their NOC support. MSPAssist specializes in the best in class RMM tools like Kaseya, Labtech, Centrastage, N-able and many more. Our team has great understanding of the network operations center processes as we have supported hundreds of the MSP clients till date. MSPAssist has excellent IT infrastructure that helps us offer great NOC coverage to our clients. MSPAssist can help the MSP with after-hours coverage where any severity level alert would get addressed by MSPAssist team members and hence will help avoid the outage.

MSPAssist parent company Technospecs is Microsoft silver partner for hosting, datacenter, mid-market solutions and messaging which helps our team to remain updated with the latest technologies and hence provide robust NOC for our clients.

MSPAssist has capacity to provide 24x7 coverage for the MSP businesses and cover the following areas for the MSP:

- Patch management
- Machine maintenance
- Alerts management and escalation
- Script writing and development
- Monitor sets improvement
- Service board management
- Ninite or App-care (third party application update) management
- After-hour support for L1 - L3

The NOC support agents from our team are trained on customer service skills and technical skills and that makes MSPAssist a reliable and preferred partner for the MSP businesses to outsource their NOC requirements.